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Food Service Workers Provide Nutrition, Lessons, Hugs


“I do it all,” says Rose Ledden, head cook at Stoddard Elementary School. Ledden (left) and cook's helper Deb Zink serve up nutritious meals.


By Joanne M. Haas
Rose Marie Ledden’s food critics reward her daily with hugs, smiles and laughter.

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“They’re like Velcro on your legs,” laughs head site cook Ledden as she talks of the Stoddard Elementary School students who savor the nutritious home-baked meals she has been creating for the last 26 years at De Soto Area School District in Vernon County.

Sue Smits sounds like Ledden when it comes to the students served by the two kitchens she staffs for the Unified School District of De Pere in Brown County.

“I’m the friendly face to the kids. That’s the part I like,” said Smits, who sought training and earned certification to join the district’s food service division six years ago after spending 14 years with the custodial department. “The kids are a joy to work with.”

Twenty-three years ago, Kay Hansen initiated her relationship with the Denmark School District as a volunteer in the library. That led to a 45-minute-per-week job selling lunch tickets. She was so good at the Friday morning slot and her library support that the Brown County district offered the young mother paying positions a few years later.

Today she is the tech-savvy lunch “hostess” at the elementary school. Gone are the days when she used to take tickets, count them by hand and report the results. Now, she rolls out the computer cart and greets students as they log their identification numbers. The count is completed by the time the last eater enters the line.

“I always enjoy seeing the kids, and we have tremendous dedicated people in our food service. We have people who have been here for 30-plus years,” Hansen said. “Their dedication to that food program and service to the kids is just phenomenal. They truly care about those kids and the products they put out.”

Tough times elevate meals’ value
While Rose Ledden, Sue Smits and Kay Hansen play different roles in their districts’ food service programs, all agree on one point -- the meals served with great care at their schools may be the best shot at nutrition some students get because of home finances or working parents pressed for time.

“I look at the elementary level and that might be the only good meal those kids get,” said De Pere’s Smits, who works in the elementary and high school kitchens.

“I don’t think they get mashed potatoes at home. We do soups and sub sandwiches, and lot of hot food and creamy casseroles. And they say, ‘Oh, my grandma makes this.’ We also do the holiday meals.”

Students do learn better after they’ve had good meals, the women agreed.

“So many kids come to school without eating at all,” Smits said. “Parents are both working, and there is just no time for the meals.”

It is this societal fact – buffeted by an August report from the U.S. Census Bureau showing poverty in Wisconsin grew faster than any other state in 2003 and 2004 – that makes the school nutrition programs even more important today.

Propelled by national reports about child obesity and the early onset of diseases, schools in Wisconsin and nationwide have taken steps to make nutrition and wellness an integral part of learning. At the forefront are the food service staffs working to ensure the food is safe and provides students with the energy to concentrate, perform and excel at their studies.

Healthy kids’ initiatives
At the federal level, the U.S. Department of Agriculture launched the Healthier U.S. School Challenge to recognize schools acting to improve nutrition on site. Several months ago, Wisconsin’s Governor Jim Doyle unveiled his Healthy Kids Initiative that includes the distribution of an educational nutrition and physical activity guide for children and their parents. The Department of Public Instruction is among the agencies distributing the booklet statewide.

Doyle also is a big proponent of school breakfast programs. His 2005-07 state budget plan included $1.3 million to increase the state’s reimbursement rate for school breakfasts, but the Republican Legislature stripped that item out of the budget.

In his veto message, the governor said: “While I cannot fix this omission through my veto pen, I will continue to lead the fight to ensure that Wisconsin does better in giving every child the opportunity to start the day with a healthy breakfast.”

Fighting poor nutrition habits
State records show that 16% of Wisconsin children are obese – that’s four times the rate in the 1960s. The extra weight – attributable largely to poor nutrition habits – may help trigger diabetes, high blood pressure, and heart and gall bladder disease. State officials also say about 24% of Wisconsin high school students are overweight or at the risk of becoming overweight.

A state Department of Public Instruction spokesman said the agency does not track the number of food service workers in Wisconsin’s public schools, nor does it mandate federal or state certification requirements for the workers.

Some public school food service managers are pushing to have all staff certified through programs offered by the local technical colleges – and stay certified by fulfilling continuing education requirements. Smits and Ledden are certified.

Other districts – including De Soto – have school-created nutrition teams focusing on ways to improve healthy living and awareness among students. Federal law requires that every school in the National School Lunch Program – which includes nearly every school in Wisconsin – must establish a district wellness policy by 2006-07. The U.S. Department of Agriculture created the Team Nutrition concept as an integrated and comprehensive way to improve the nutrition of the nation’s school children. Information about Team Nutrition and the state’s efforts is available on the DPI Web site.

This pending mandate for districts to create wellness regulations also has prompted some to either pull snack vending and soda machines altogether or restrict their availability.

De Pere school officials made several changes just prior to the start of this school year, Smits said. For example, soda, candy and snacks such as potato chips have been removed from vending machines. Only milk, water or 100% fruit juices along with some sports drinks are allowed. Sales of soda and other banned drinks may occur at the school events held after the academic day. Also, Smits said, the new policies say food sold prior to or during the school day must be limited to 30% fat or less.

“The school board wants everything healthy,” Smits said, adding the De Pere decision followed a similar action in Oshkosh.

Smits said most of the students understand the action and the push toward wellness. However, she adds, the policy has not stopped soda consumption among the students. “The kids are carrying it in… and selling it,” she said of impromptu student entrepreneurs.

Whether it be pushing to get a breakfast program in place to taking out the vending machines, food service workers are on the front lines making sure the food trays of tomorrow’s leaders are full of the good stuff to build strong bodies and able minds.

And it is not as easy as you may think.

Rose Ledden: ‘Wonderful smells’
Rose Ledden has been feeding the kids of the De Soto Area School District for 26 years. This is her first year as the head site cook with the pre-K through grade 5 crowd. Ledden spent her first 25 years at the high school.

She and her fellow head site cooks in the other De Soto schools must be doing something right since she estimates about 350 of the district’s roughly 575 students line up for breakfast and about 550 return for lunch.

“We do have a closed campus,” she said. “We’re way out in the sticks.”

Modesty aside, the kids likely would stay anyway since everything is home-cooked.

“We have such a nice program I believe. We are kind of homey and still do our own baking,” Ledden said. “Wonderful smells fill the school.

“And there is always talk about the buns,” she said with a laugh.
Sure, she said, it costs a little more to do the home-baked items, but “this is what they want.”

Still, once she thinks she finally has the younger set’s taste buds figured out, they’ll turn in another direction.

Ledden said there are four full-time and three part-time workers in the district’s food service division.

“I do it all,” she said of her duties at the elementary school. She does have the help of part-time colleague Deb Zink who assists with serving.

Ledden starts her day at 5:30 a.m. After she gets that pot of coffee going, she peruses the menu and starts breakfast.

“By quarter to 8 the children are there!” she said.

She’ll also get going on the lunch. On the day of this interview, she had baked a few pans of cookies and made barbecue sauce. “In between, there are the dishes. There are always dishes,” she said. “It is a full day.”

Ledden and her three head cook colleagues plan the district menus one month at a time. And this year, the De Soto schools’ pop and snack machines are shut off most of the time. Ledden said the policy is voluntary, but her guess is “it is going to be mandated. They (officials) are talking about child obesity and it will come to pass that all types of pop machines will be off until at least after lunch.”

She also is part of the district’s nutrition team which includes the nurse, cook, school board member and teachers involved in working to implement more activity and more nutritious snacks. “We want to make them aware,” she said.

“We’re giving them more choices and more relishes and more fruits. They’re accepting it,” she said. “It doesn’t have to always be sweet and sweet and sweet. We are working to get them away from sweets and get them more into vegetables and into fruits.”

Ledden, who is certified and a member of American Food Service Association, started her district career as a baker. “I just walked into it,” she said, recalling the ability to bake was the only qualification.

The next year she worked as a cook, then became a head cook and eventually a director before returning as a head cook for the grade school.

“We’re always trying to improve the school nutrition program and make nutrition the (priority),” Ledden said, stressing the ultimate goal is to make a nutritious item that the kids will eat.

“I love it. I love children, and it is a challenge.”

Ledden’s daily challenge is to make the program financially sound. “You don’t want to go into debt because then the school board gets after you.”

There are also special dietary needs among the students. She deals with lactose intolerance, as well as diabetes and allergies.

“We’re small enough and we know everybody’s name. And the parents work with you, too,” she said, describing how she keeps track of individual students’ needs. “It’s kind of like a family really. Everybody knows the parents and the grandparents.”

Safety is always the top priority, so she is constantly checking temperature and sanitation to make sure everything is tip top.

Do you cook at home? “As little as possible… microwaves are wonderful,” she said with a laugh.

Why not? She gets her nutrition at school.

Sue Smits: Service with a smile
Sue Smits is in her 20th year with the De Pere district – the last six with the food service department after spending 14 as a custodian. “It was time for a change,” she said.

Smits’ eight-hour day begins at 6:30 a.m. and alternates between Heritage Elementary and De Pere High School. It also includes a shift on the playground.

At the elementary school, Smits preps the condiment table and also walks from room to room gathering the lunch counts and payments by 9 a.m. By the time service starts at 10:30 a.m., she’s on to the high school. The district does not serve breakfast, but Smits said the head of her food service division would like to. “So many kids come to school without eating at all,” Smits said.

And so many kids are coming to De Pere. “We’re growing like crazy,” she said. Quoting district figures, Smits said the total De Pere student population is about 3,562. “Eighty-two percent – or 2,950 – eat lunch,” she said.

The district feeds 1,010 K-4 students, 908 middle school (5-8) students and 1,032 high school students.

It’s a good meal deal for either $2 or $2.25, depending upon the items taken. “There are subs and salads and three hot entrees,” she said.

The high school seniors are staying – and we have an open campus. Where can they get a meal for $2.25?”

De Pere has gotten so big and the lunch program so successful that the district has had to go to three lunch periods in the high school. Smits is one of 10 high school kitchen staffers and nearly 30 districtwide.

The program must be self-sufficient, so the De Pere food service is budget conscious, she said.

Smits is not an integral part of the menu planning, but she would like to be. As in most districts, De Pere officials are very concerned about the nutritional content of the food served.

“We don’t fry anything,” she said, and she has noticed more and more vegetarians coming through the line. The next target for elimination may be processed foods, she said.

Smits said the district has yet to implement a nutrition-wellness team, but the topic is taught in the classroom.

The best part of her job? “I’m the friendly face to the kids. That’s the part I like,” Smits said. “Make them happy and put a smile on their face. It’s a fun atmosphere.”

Kay Hansen: Privatization punch
Kay Hansen, the lunch hostess toting a computer, is divided between 2.25 hours with elementary school lunch and five hours in the media center.

Her role in the school grew from volunteering more than two decades ago. And she has seen plenty of changes. One plus is that technology makes the lunch counts and record-keeping a breeze.

“I consider myself very fortunate to have been able to work in the school district for all these years, and made many wonderful friends,” she said. Denmark had about 1,600 students in 2003-04.

Hansen laments the school district’s decision four years ago to turn the district’s program over to a private company. “It is a sad situation,” she said. At first the school employees were kept on by the private company and things didn’t change too much. “Now, as our employees are leaving – retiring and through attrition – they are bringing in the (company’s) employees.”

Gone are a lot of the homemade items, and participation in turn has taken a hit, Hansen said. Lunch participation has dropped from 400-450 a day to 300-325. DPI records show Denmark Elementary had 530 students in 2003-04. The breakfast participation is between 30 and 35.

Yet, she said meal time is a happy time at school when kids look forward to eating, seeing some friends and sharing a laugh about the day.

“And I get my hugs in,” she said.

Posted October 7, 2005