Trust Enhances Online Services
By Scott Culver
Communications Specialist
WEA Trust
May 2002
When it comes to selecting an insurance company for your auto and home
insurance, the choices can be overwhelming.
The major insurance carriers advertise aggressively in the national media,
and each touts its superiority over all the others. They make it sound
so good, you wonder if any insurer can really deliver on its promises.
While some of these companies do deliver good products and service, they
are in the business to make profits.
There is only one organization created specifically to suit the insurance
needs of Wisconsin’s public school employees, the WEA Trust. The
Trust currently insures the autos or homes of about 10,000 WEAC members,
providing dependable protection and unbiased advice about what members
need.
In addition, as a member-based organization, the Trust offers more. For
example, the Trust has responded to members’ requests for convenient
access to their auto and home insurance policies by adding certain features
to our Web site.
Included in our online section (available at www.weatrust.com)
is a quick quote feature for obtaining premium rates on auto or home insurance.
For members who already participate in our program, they can use our online
section to file an auto or home claim and update their policy information.
Here’s a more detailed breakdown of the online features:
Get a quote: You can receive a premium quote by visiting the “Get
a Quote” feature of our Web site. This option allows you to learn
about the Trust’s auto and home programs at your convenience with
no obligation.
It takes only a couple of minutes to complete the information. You will
be required to enter general information about yourself and provide information
about your home or cars. For auto coverage, we need a brief history of
the driving records for the drivers in your household who request coverage.
You should have a copy of your current policy easily accessible while
filling out the quote feature. If you are uncertain about the type or
amount of coverage you need, the site provides help through a section
called our Best Advice. This provides the Trust’s recommended coverage
levels that typically apply to members.
You will receive your premium quote in two to three business days by
e-mail, by phone, or by mail – you decide. After receiving the quote,
you can talk with one of our Member Service Consultants for additional
information or to enroll in the auto or home insurance programs.
Update your policy: For those who currently have Trust auto or home insurance,
you can update your policy information online. For example, if you change
lienholders on your auto loan or refinance your home mortgage, you can
let the Trust know about this change online. Other updates you can make
to your policy include:
- Request changes in coverage
- Add/delete drivers
- Change address
- Add/delete vehicles
File a claim: You can file a claim online for your home or auto policy.
For a home claim, we will ask you to write a brief description of how
the loss occurred and include any damage to your home or other properties.
For auto claims, you must include details of the accident, such as when
it occurred, whether the police were called, and if other vehicles were
involved.
Once you submit a claim, a Trust claims specialist will contact you to
advise you on obtaining repairs and settling your claim.
Among the raft of insurers for auto and home insurance, the Trust’s
program delivers protection you can count on from an organization that
you know. While other insurers say they are distinctive in the market,
the Trust stands out because it is uniquely suited to meet the needs of
the state’s public school employees.
To learn more, visit our Web site at www.weatrust.com
or call 800- 279-4010.
Posted May 10, 2002